In this thought-provoking Episode 50 of the Bad Ideas Podcast, hosts Nick Petros and Jim Iyoob tackle a growing issue: QR codes for seniors. While QR codes are widely seen as convenient, for many seniors, they present a barrier, complicating an otherwise simple task. With over 32 years of combined customer service experience, Nick and Jim dive into why this tech might not be as accessible as it seems for the elderly, and how it could potentially make things harder rather than easier.

Throughout the episode, Jim and Nick share insights into alternative technologies that could offer a more seamless, user-friendly experience for seniors. They discuss how RFID and voice activation technology could provide a better solution to enhance the customer experience, making it easier for elderly individuals to interact with products, services, and information without the friction QR codes may cause.

The episode is packed with actionable ideas for businesses looking to improve accessibility for seniors and create more inclusive customer experiences. If you’re interested in better understanding the challenges faced by older generations in today’s tech-driven world, and how to address these challenges, this episode is for you!

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